SHIPPING POLICY

Effective Date: July 6, 2026

When you choose an outdoor or indoor piece from Rayjy, you are doing more than placing an order—you are adding character to your home or picking a thoughtful gift for someone you care about. We want the parcel to reach you, or your loved one, as smoothly and reliably as possible.

This policy explains how we prepare, pack, and dispatch your order. Please read it through, and if anything is unclear, we are here to help.

How We Prepare Your Order

Many of our outdoor and indoor items are made specifically for you after you order. We do not keep large amounts of ready-made stock—we begin creating your selection once you confirm it.

This usually takes about 2 to 5 business days for production, quality checks, careful packing, and dispatch. Business days are Monday through Friday, excluding public holidays.

Sometimes more time is needed, particularly during busy sale periods or holidays, public holidays when our partners are closed, unexpected production or material delays, payment or address verification, or orders with multiple items or fulfilled from different locations.

Once your order leaves us, we will send a dispatch confirmation email with tracking details so you can follow its journey.

Where Your Items Are Made

We work with trusted production and fulfilment partners. Depending on the item, design, and delivery destination, your order may be produced at one of several facilities. Multiple pieces may be packed and shipped separately—they may arrive on different dates, but both are on the way.

Where We Deliver

We currently deliver to the countries and regions listed at checkout. If your country is not listed, we cannot deliver there at this time. Please check the options during checkout before placing your order.

Estimated Delivery Windows – Preparation Included

Total delivery time = Preparation time (2–5 business days) + Transit time.

Based on our transit estimates, total delivery times from order placement to delivery are:

United States: Transit 7–10 business days, Total 9–15 business days
Canada & most European destinations: Transit 7–12 business days, Total 9–17 business days
Australia & New Zealand: Transit 7–12 business days, Total 9–17 business days
Mexico, Central & South America: Transit 12–15 business days, Total 14–20 business days
Select Middle Eastern destinations: Transit 12–15 business days, Total 14–20 business days

Preparation may take longer during peak periods or for customized items; we will let you know if substantial delays arise.

These timeframes are estimates, not guarantees—delays may happen because of customs, weather, carrier problems, or other factors outside our control.

Delivery Charges

Delivery options and fees are clearly shown at checkout. Free-delivery promotions, if available, will be displayed on the website or at checkout with applicable terms, such as minimum order values or destination limits. All costs are presented upfront.

Possible Delivery Delays

Common causes of delay include customs inspections, severe weather, public holidays, carrier strikes, high shipping volumes, incorrect address information, remote areas, or other circumstances outside our control. If your tracking has not changed for some time, please reach out with your order number.

Please note: we do not automatically refund simply because a parcel arrives after the estimated window. However, if a shipment is confirmed lost or undeliverable, we will review it case by case and aim for a fair resolution.

Tracking Your Order

Once dispatched, you will receive a dispatch confirmation email with tracking number(s). Tracking details may take a few days to appear. If your order is divided into multiple parcels, you may get more than one tracking number. The carrier’s details will be included in the notification.

Customs, Duties, and Import Charges

For orders sent internationally, customs duties, import taxes, or other charges may be due. Unless otherwise indicated at checkout, these costs are the customer’s or recipient’s responsibility. We must declare the true purchase value and cannot label items as gifts or lower the stated amount. Customs handling may add additional time.

Please Verify Your Address

It is the customer’s responsibility to provide a complete and accurate delivery address. If you spot a mistake, get in touch with us right away. We cannot guarantee changes once production or fulfilment has begun. If a parcel is sent back to us because of an incorrect or incomplete address, any extra costs for re-making, return shipping, or redelivery will be your responsibility where allowed by law. If you ask for redelivery to a corrected address, you will cover the redelivery shipping charges.

Refused or Undeliverable Parcels

If you refuse delivery, or if the carrier cannot deliver due to an incorrect address, failure to collect after several attempts, unpaid customs charges, or other reasons attributable to you:

The parcel will be sent back to us.
Any applicable return shipping, customs, handling, or redelivery costs will be deducted from any refund that may be due if a refund is requested under our separate Returns Policy.
If you would like the order sent again, you will be responsible for the full redelivery shipping costs.

What If Tracking Shows “Delivered” but You Cannot Find It?

Please check the delivery spot, ask neighbours or household members, contact the carrier directly, and look for any delivery notes. If you still need assistance, contact us with your order number. We may start an inquiry with the carrier. If the shipment is confirmed lost because of carrier or fulfilment error, we will offer a suitable solution, such as a replacement or refund, subject to our separate policies.

We Are Here to Help

If you have any questions, please feel free to get in touch.

SHIPPING POLICY

Your cart is empty

Your cart is empty

Country/Region

Country/Region

SHIPPING POLICY