Thanks for stopping by RayJoy — a shop for indoor and outdoor décor. If you have a question about a product, an order, delivery, or a return, our customer support crew is glad to assist.
To help us reply quickly and accurately, please share as much of the following as you can:
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Your order number, if you have one;
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The email address used when placing the order;
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The name or link of the item you’re asking about;
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A brief, clear description of your question or concern; and
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For damaged, faulty, wrong, or incomplete items, clear photos or videos where possible.
Customer Support
Customer Service Email: support@rayjy.com；rayjy1@126.com
Store Website: rayjy.com
Our support team reviews messages on business days and will respond as soon as reasonably possible.
For return-related questions, please contact us before sending anything back. Please do not send returns to our registered business address or to any address shown on the original package unless our customer service team specifically instructs you to do so.
Company Information
Brand: RayJoy
Website: rayjy.com
Effective Date: July 6, 2026
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone line is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
5656 John Cannon Dr
Salt Lake City, UT 84116
United States
Customer Service Email: support@rayjy.com；rayjy1@126.com
Contact Phone: +86 151-6803-1954
RayJoy is operated by Dongyang Longming Daily Necessities Co., Ltd. which oversees rayjy.com, order processing, customer service, and related ecommerce operations.