Effective Date: July 6, 2026
Thanks for visiting Rayjy—a shop for outdoor and indoor décor. If you have a question about a product, an order, delivery, or a return, our customer support team is glad to help.
To help us reply quickly and accurately, please include as much of the following as you can:
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Your order number, if you have one;
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The email address used when placing the order;
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The name or link of the item you are asking about;
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A brief, clear description of your question or concern; and
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For damaged, faulty, wrong, or incomplete items, clear photos or videos where possible.
Customer Support
Customer Service Email: support@rayjy.com
Store Website: rayjy.com
Our support team checks messages on business days and will respond as soon as reasonably possible.
For return-related questions, please contact us before sending anything back. Please do not send returns to our registered business address or to any address shown on the original package unless our customer service team specifically instructs you to do so.
Company Information
Brand: Rayjy
Website: rayjy.com
Effective Date: July 6, 2026
Legal Entity: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Store Operator: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Unified Social Credit Code: 91350104MA34GA8F4Q
Registered Address: Office 07-3, 22nd Floor, Building S15, China Resources MixC (Phase III), Hongshan Park Plot, North Side of Fusan Road, East Side of Gongye Road, Hongshan Town, Gulou District, Fuzhou City, Fujian Province
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone line is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Fulfillment.com – Suite 209
1971 South 4490 West
Salt Lake City, UT 84104
United States
Customer Service Email: support@rayjy.com
Rayjy is operated by Fuzhou Dingshang Supply Chain Technology Co., Ltd., which oversees rayjy.com, order processing, customer service, and related ecommerce operations.