Effective Date: July 6, 2026
Your privacy matters to us — just as much as the décor you choose and the spaces you make your own. This notice explains how we gather, apply, retain, and safeguard your personal information when you visit our website, set up an account, place an order, or contact us.
Please take a moment to read this notice. If anything is unclear, or if you have questions, we are always glad to hear from you.
Who We Are
Brand: RayJoy
Customer Service Email: support@rayjy.com；rayjy1@126.com
Store Website: rayjy.com
Website Operator and Legal Business Name:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Business Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
RayJoy is operated by Dongyang Longming Daily Necessities Co., Ltd., which handles the online store rayjy.com, order processing, customer service, and related e-commerce activities. Please remember: the registered address is not a return address. Always contact our customer service team first for return authorisation and the correct shipping address.
Information We Gather
Depending on how you interact with us, we may gather the following categories of information:
What you provide directly
When you browse, order, or contact us, you may provide your name, email address, phone number, billing and delivery addresses, account login details, order history, product selections (such as colour, finish, size, or design), reviews, photos, and any messages you send to our support team. If you submit images or videos to help with an order or product issue, we will also collect those.
Payment information
We use trusted third-party payment processors to handle your payments. We typically do not store your full card number or security code. We may receive limited data such as payment status, transaction ID, payment method, or the last few digits of your card.
Information collected automatically
When you visit our site, we and our service partners may automatically log your IP address, browser type, device, operating system, language preference, general location (based on IP), pages you view, links you click, referring website, shopping cart activity, and cookie-related identifiers. We do not track precise GPS location unless you intentionally enable a feature that asks for it.
How We Use Your Information
We use your personal information for the following purposes:
-
To run and improve our website and your shopping experience.
-
To create and manage your customer account.
-
To process your payments and orders.
-
To send your selections to our production partners for making and fulfilment.
-
To arrange shipping, tracking, returns, and refunds.
-
To communicate with you about your orders, account, policy updates, or support requests.
-
To detect and prevent fraud, abuse, or security issues.
-
To analyse site performance and understand how our customers shop.
-
To personalise content and offers where allowed by law.
-
To send you marketing communications if you have given your consent (or where we have another lawful basis).
-
To maintain necessary business, accounting, and tax records.
-
To establish or defend legal claims.
-
To comply with applicable laws and lawful requests.
We only gather and use information that is reasonably necessary for these purposes.
Made-to-Order Production and Fulfillment
Because many of our décor pieces are made especially for you after you order, we work with production and fulfilment partners. To get your items created and delivered, we may share your name, delivery address, contact details, product choices, order number, and shipping instructions with these partners.
Our partners may operate in different countries than your place of residence. They are only allowed to process your information for the specific tasks of production, fulfilment, delivery, support, security, and legal compliance, under their contractual obligations to us.
Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, local storage, and similar tools to:
-
Keep our website working properly.
-
Remember your account and cart contents.
-
Maintain security.
-
Understand traffic and performance.
-
Measure the effectiveness of our marketing.
-
Show relevant content or advertisements where permitted.
You can manage your cookie preferences through your browser settings or the controls we provide on our site. Please note that blocking certain cookies may affect how our website functions.
Marketing Communications
With your permission (or where the law allows), we may send you updates about new collections, promotions, or other news. You can unsubscribe at any time by clicking the link in any marketing email or by contacting us at support@rayjy.com.
Even if you opt out of marketing, we will still send you important transactional messages related to your orders, payments, deliveries, returns, security, or policy changes.
How We Share Your Information
We may share your personal information with trusted service providers who help us operate our business, including:
-
Our e-commerce platform provider.
-
Payment processors and fraud prevention services.
-
Made-to-order production and fulfilment partners.
-
Warehouses, shipping carriers, and local delivery services.
-
Customer service and communication tools.
-
Website hosting, security, and technical support.
-
Analytics, advertising, and marketing partners.
-
Accountants, lawyers, auditors, and professional advisors.
-
Government authorities when legally required.
We may also share information:
-
With your explicit consent.
-
To investigate fraud, security incidents, or policy violations.
-
To protect the rights, safety, or property of RayJoy, our customers, or others.
-
In connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
-
When required by law, court order, or lawful government request.
Sale or Sharing of Personal Information
We do not sell your personal information for money. However, some privacy laws may consider certain uses of analytics or advertising cookies as a “sale,” “sharing,” or targeted advertising, even without monetary exchange. Where applicable, you may opt out of such processing using the cookie controls on our site or by emailing support@rayjy.com.
International Data Transfers
We are based in China (and our legal entity is registered in Zhejiang Province), but we work with production, fulfilment, and service partners that may be located in other countries (such as the United States, Hong Kong, or elsewhere). As a result, your personal information may be processed outside of your country of residence. Where required, we use appropriate contractual and technical measures to ensure your data is adequately protected during these transfers.
How Long We Keep Your Information
We retain your personal information only as long as necessary to:
-
Fulfil the purposes described in this notice.
-
Complete production, delivery, returns, refunds, and customer support.
-
Maintain required financial, tax, and transaction records.
-
Prevent fraud and protect security.
-
Resolve disputes.
-
Comply with legal obligations.
After that, we will securely delete, anonymise, or dispose of your information.
Data Security
We take reasonable measures to protect your information from unauthorised access, loss, misuse, or disclosure. This includes administrative, technical, and physical safeguards. However, no system is 100% secure, so we cannot guarantee absolute security. You are also responsible for keeping your account password confidential and notifying us immediately if you suspect any unauthorised access.
Your Privacy Rights
Depending on where you live, you may have the right to:
-
Request access to the personal information we hold about you.
-
Ask us to correct any inaccurate or incomplete data.
-
Request deletion of certain information.
-
Withdraw consent where we rely on it.
-
Object to or restrict specific processing activities.
-
Opt out of targeted advertising, sale, or sharing.
-
Ask for a portable copy of your data.
-
Lodge a complaint with your local privacy authority.
To exercise any of these rights, email us at support@rayjy.com with the subject line “Privacy Request.” We may need to verify your identity before responding. We will reply within the timeframe required by law and will not discriminate against you for exercising your rights.
Children’s Privacy
Our website and products are intended for adults (age 16 and over). We do not knowingly collect personal information from children under 16 without appropriate parental consent. If you believe a child has provided us with personal data, please contact us immediately so we can review and delete it if necessary.
Third-Party Links
Our site may contain links to other websites or services that we do not control. This privacy notice does not apply to those third parties. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this notice from time to time to reflect changes in our services, practices, technology, or legal requirements. The revised version will be posted on this page with a new effective date. For material changes, we may also notify you via our website or other appropriate means.
Contact Us
Again, if you have any questions, please do not hesitate to reach out.
Brand: RayJoy
Website: rayjy.com
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
5656 John Cannon Dr
Salt Lake City, UT 84116
United States
Customer Service Email: support@rayjy.com；rayjy1@126.com
Contact Phone: +86 151-6803-1954
RayJoy is operated by Dongyang Longming Daily Necessities Co., Ltd., which oversees rayjy.com, order processing, customer service, and related ecommerce operations.